Customer experience leadership requires understanding

How do you create the best possible experience for your customers? Simply by becoming customer obsessed, says Jake DiMare, digital strategist at US-based digital agency, Agency Oasis, and speaker at the J. Boye Philadelphia 2015 conference. Drawing from his expertise and many years of experience, Jake will explain how you do this step-by-step. Becoming customer obsessed
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The why’s and how’s of going mobile

“Just because everyone is doing it doesn’t mean that you should” This is a famous line heard in households around the world in probably every language imaginable. Mothers and fathers are constantly telling their children to make smart decisions and not simply follow the heart when that decision is not ideal. The same is true
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Digital standards your organization needs to succeed

Is your organization struggling with poor quality online presences, be that websites, social media, or mobile applications? Are you trying to adopt digital standards and improve your online presence? Do you know where to start, what to focus on, and how to avoid creating bureaucratic measures? If you aren’t certain where to start, but want to succeed
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Holding ActiveStandards to industry standards

Deciding on a new web quality management platform is challenging and time consuming. With many pressing tasks competing for your attention, you probably don’t have the luxury of time to conduct thorough research on all the different offerings on the market. That’s why we have done the work for you. In our evaluation reports, independent
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Internal communications at J. Boye

To continue our series of behind-the-scenes postings, we asked our Philadelphia-based group moderator Beth Gleba to openly share her view on our very own intranet and internal communications at J. Boye. J. Boye today has a team of 25 global professionals working across the globe with headquarters in Aarhus, Denmark. Beth joined the J. Boye
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Why not build your own intranet?

Buy – or build? Most organisations don’t even ask themselves this question. In the J. Boye network, we have spent a great deal of time on discussing how clients choose the right intranet vendor. But we rarely consider the scenario of building the intranet from the ground up. To J. Boye Philadelphia 15 conference speaker William Amurgis,
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How social technologies will transform work

It’s still early days, but there is considerable start-up activity that explores enterprise usage of crowds, be that through micro tasking, ideation or advanced employee/customer communications. How might the next generation of collaborative business applications leverage the power of the crowd? Alan Pelz-Sharpe is Research Director for Social Business at US-based analyst firm 451 Research
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