Is your organisation ready for a social intranet? Studies show that social often fails: A recent report from Gartner found that 80% of all social business efforts will not achieve the intended benefits. How to make sure that you are part of the 20% ?
Concerned about your career as an intranet manager? Overwhelmed by the latest in social, collaboration and mobile software? Unsure how the 'digital workplace' will affect your job? One thing is certain: you're not alone!
At J. Boye, we get our insights and inspiration mainly from talking to our 500+ customers in our many groups of web and intranet practitioners. I have recently spoken to several intranet managers from large and medium-sized organizations. Many of them share the same doubts, but are at the same time taking action and making investments to improve their existing intranets.
Let's have a closer look at two areas where most intranet investments are being made, and discuss how you as an intranet manager can stay on top of things.
WordPress has a reference list which tops any of the other candidates when enterprises select new content management systems. It is used by BT (formerly British Telecom), CIO.gov, National Geographic and Nokia just to mention a few and has everything you need in terms of security and scalability. It now actually powers around 17% of all "top 1 million sites" according to Wikipedia. Finally, WordPress is open source and can be downloaded and used free of charge.
Despite all these apparent strengths, very few organisations consider WordPress as an option when they go through a CMS selection exercise. Large and complex organisations seem to mostly ignore it. Why is that?
At a time when enterprises are creating and retaining more information than ever before, the imperative for a managed search environment is more pressing than ever. Enterprise Search shares a clear vision of what organisations must do to enable effective access to this information, of critical importance to successful business decision-making.
The message at the heart of Martin White’s book titled Enterprise Search - Enhancing Business Performance is that the critical success factor for effective Enterprise Search is investment in people in the form of a “Search Support Team”. This team is the key to unlocking access to the enterprise’s information assets and delivering the sustained focus necessary to keep that capability relevant in the constantly evolving needs of the modern digital workplace.
Acknowledging from the outset how challenging it is to deliver effective enterprise search, Martin White presents all the essential elements for success with search in an accessible, practical and deliberately non technically-focussed way. If you are looking for a book with concise, practical information on how to either get more from your current search investment or to maximise the investment you are considering making, then this is the book for you!
Martin White has been using computer-based search applications since 1974 and in the consulting business since 1979. He founded Intranet Focus Ltd. in 1999 to provide clients with vendor-independent advice on intranet and information management strategy development and implementation and as such has a wealth of expert knowledge and experience to draw on in this his 7th book.
Available as both an e-book and in print format, I am confident that anyone passionate about improving the access to enterprise information assets, will find this book an invaluable and regularly referenced companion.
When I speak to intranet managers about social intranets, the one question that they ask me most often is: ‘How do I justify the investment in a social intranet to senior management?’ Many organizations are struggling to find and to quantify the business value of implementing a social and collaborative intranet.
Omron Europe, a leader in industrial automation, did this exercise successfully and implemented Ozone, a state-of-the-art intranet with a strong focus on delivering tangible business value. Here is a behind-the-scenes look at how they achieved this.
About 15 years ago, I had the great fortune to work for an American Internet software company in Germany. An exciting time. My direct superior was a highly successful German sales executive, whose unique personal style – spiced with hard work, politically incorrect humour and too many cigarettes – taught me an awful lot. Including these 2 key mantras:
“Your experience and your network are all that matters. Everything else you can learn”
“Our real product is not the software, not the features, not the project – but trust”
Having seen way too many misguided digital strategies and failed web/intranet projects in the 5 years before, I started my own business. I felt that there had to be a better way. Not better software, not yet another agency, but a radically different way to increase the sum total of knowledge – and the benefits of such know-how – for customers and vendors alike.
When I launched J. Boye almost 10 years ago, we built the business on trying to leverage experience and networking in such a way that customers felt they were in safe hands – that they could trust us. With their commercial secrets, their personal careers and even their innermost doubts.
At the beginning of 2013 we’ve reached 500+ members in the J. Boye Groups, more than 2,000+ participants at the J. Boye Conferences held in Europe and America, we've carried out high-level consultancy work for large, complex global organisations, and – last but not least – somehow managed to build a talented team of people who are both inspiring and fun to work with.
The J. Boye focus remains digital. However, while being experts in the field of Content Management Systems (and other digital tools-for-the-job) remains the core focus for the J. Boye organisation as a whole, experience has taught me that finding broader-perspective ways to help our customers turn practical, technical experience into concrete commercial advantage is increasingly becoming the real agenda. Knowledge only has value when it is actually applied.
It happens – more frequently than it should – that you meet an intranet manager with a somewhat disgruntled look on her face when you start talking about how their intranet is doing. More often than not this is because they are in the middle of a big redesign or a big upgrade to the next version of the intranet platform which ought to be good news. But often it is just one more in a long line of intranet projects which historically have been testing the patience of the intranet team – not to mention the colleagues.
The big problem is that the intranet is too often seen as a project. You may have a nice intranet vision that talks about how your intranet will be the one place above all and must support the business goals and strategies. So, I ask: Since when did it become a business goal to always use the latest version of SharePoint?
In recent years, the Dutch government has made some bold choices to open up its online information in many different ways. This resulted amongst others in 2010 in a brand-new website rijksoverheid.nl, the main site for communication between the Dutch central government and its citizens. This site is based on open-source CMS technology from Dutch CMS specialist Hippo. In 2011 a unified intranet for all government ministries followed.
Since its launch in 2010 the website rijksoverheid.nl applies the Creative Commons zero declaration (CC0) to the content of the website, unless stated otherwise. This means that all content available on the site is in the public domain and is free from copyright or other usage restrictions. This is important in order to facilitate the re-use of the data/content. Other government websites have taken the same approach, for instance www.government.nl and www.answersforbusiness.nl
More recently, the focus has shifted to what comes after openness: the sharing – in electronic, computer-readable formats – of various types of open data produced by government agencies and public institutions.
So what exactly is meant with ‘open data’? What type of information is made available, and how is this being re-used in commercial websites and mobile apps? Read on to find out the answers and get inspired to apply ‘open data’ in your own context.
While Facebook is struggling after what looks like an inflated IPO, LinkedIn is enjoying positive press coverage and appears like the undisputed leader among professional networking sites with 175 million users in 200 countries as of June 2012.
Still, I don't have any plans to join LinkedIn any time soon. Here's my 3 good reasons why
In a busy working environment, how do you get employees to fill out personal details and enhance their intranet profiles? Apart from having hectic working lifes, cultural issues may also hold employees back. However, without additional details on skills, competences and experience, you have little more than an oldfashioned intranet phone book containing simply e-mail addresses and phone numbers.
At Danish international pharmaceutical company Lundbeck they've managed to integrate their intranet with LinkedIn, so that employee profiles and search results are enriched by LinkedIn data. This means that a search for a specific skill, eg. deep technical knowledge of a particular protein, will also find both new and long-time employees that have the skill posted on their LinkedIn profile.
I spoke to Lundbeck's Web Application Specialist Maria Schmidt Sander to hear more about this innovative project.