As such, they can have a positive effect on the rest of the intranet. Even the killer intranet applications that are not directly business-focused can play a vital role in promoting the intranet to staff and stakeholders.
To identify your killer apps, you could do a simple exercise. Ask yourself, what would happen if the intranet was deleted. What important tasks would be impossible (or much harder) without the intranet?
Some typical examples of intranet killer apps, that I have collected from our groups of intranet professionals, include
- Phonebook: What is John's number? Who else can I contact if he is not there?
- Locations and room booking: How do I find John's office? What meeting rooms are available?
- My forms: Where do I find forms for travel, vacation, education?
- Dynamically updated KPIs: How is our organization doing right now in relation to the strategic KPIs?
- Sales per hour: What are the sales numbers for our stores? How does my store compare to the rest of the chain?
- Financial reports: What do I need to know as a manager?
- Project management tools: What is the status on my project? Who is assigned to which tasks?
More unusual – but nevertheless useful – examples include
- Workflow for new employees: Imagine if everything could be ready the first day the new employees goes into work; computer, passwords, phone, newspaper subscription, etc.
- Having what’s relevant for you on the intranet sent to your inbox.
- A help section that is the place to go for all manners of support, from obtaining system passwords to getting a light bulb changed.
For much more on intranets; not just killer apps, but all the other aspects of running one, check out our intranet groups in Europe and the US or attend the intranet conference track at the J. Boye conference in Philadelphia in May.
What are your intranet killer apps? How did you first identify them? What are you doing to promote them?