Schedule for tutorials

9.00-12.00

Defining Requirements

with Graham Oakes, Graham Oakes Ltd

The social dimension of intranets: the challenge of governance and management

with Jane McConnell, NetStrategy/JMC

Web Governance for the Decentralized Organization

with Lisa Welchman, WelchmanPierpoint

Shoes, Chocolate & American Idol: How To Build an Army of Brand Ambassadors Using Online Conversation

with Mari Luangrath, Foiled Cupcakes

Guerrilla UCD: A practical approach to User Centered Design

with Mark Greenfield, University at Buffalo

Creating a Compelling Intranet Solution using SharePoint 2010

with Shawn Shell, Consejo

12.00-13.00

Lunch

13.00-16.00

Does Your Website Speak Human?

with Eric Karjaluoto, smashLAB

A New Web Strategy: get a good grip on all your online channels

with Erik Hartman & Xaviera Ringeling, Hartman Communicatie & Never Ending Web

Getting online collaboration right

with Neil Morgan, WWF

Creating Innovation from Insight

with Paul-Jervis Heath, Head London

Social Marketing Guidelines

with Philipp Gamper & Volker Grünauer, Swarovski & Wienerberger

Insider's Guide to Evaluating and Selecting Social Software

with Tony Byrne, Real Story Group

18.00

Social event