Andrew Jayne

Knowledge Manager , Transfield Services North America

Biography

Andrew Jayne

Andy Jayne is the Knowledge Manager for Transfield Services North America, a company whose global offerings include facilities management, natural resources & industrial services and transportation infrastructure.  He recently created three distinct iterations of the corporate intranet for recently acquired companies with diverse requirements and goals.

Andy’s experience slowly moved out of Information Technology (where he held positions in Network Administration, Database Management and Website Management) and into Communications (copy writer, content management).  The two fields merge perfectly in Knowledge Management which now preoccupies most of his waking moments.

Presentation

Content Generation for your Company Intranet

Case: Transfield Services North America

Intranet, Conference Day #2, Thursday May 6th, 1.00 pm - 2.00 pm

So you’ve got the go ahead to produce a company-wide intranet.  The budget is good, the tech side will be handled by BIS – no problems there.  Then you realize that you are responsible to ensure that all of the content is fresh, engaging and useful on a daily basis.  “How do I make the accounting department fresh and engaging?” you ask yourself.

Populating an intranet with useful and usable information, tools and resources can be a daunting exercise, especially when dealing with departments who find little time to devote to content generation or whose contributions don’t really resonate with the using community.

Follow this case study to see how one person dealt with 3 very different companies when it came time to build their respective intranets.  From full and engaging support to openly apathetic response, we’ll hit on the hurdles and techniques you may find useful if ever in the hot seat to populate a new intranet from scratch

See slides online