Jim Murphy

Research Director, Gartner Research

Biography

Jim Murphy

Jim Murphy brings hands-on experience in enterprise content management and collaboration to his current position as a research director at Gartner. Jim is responsible for leading the research activities around information infrastructure, which includes knowledge management, content management, enterprise portal technology, search and retrieval, e-learning, and collaboration.

Jim works with software vendors in devising marketing and product strategies and tracks market trends to assess the competitive landscape.

Having worked at AMR Research (acquired by Gartner in 2009) since 1996, Jim has held various positions in the IT, marketing, editorial, and research departments. As director of publications, he was responsible for building the company’s content management strategy, including the design, creation, editing, publishing, and distribution of thousands of print and electronic reports and articles per year. Prior to joining AMR Research, Jim taught English literature at a number of New England colleges and high schools.

Jim has written and published numerous articles on a broad range of technology topics, and has been quoted in numerous trade and top-tier publications, including The Wall Street Journal, the New York Times, the Boston Globe, the Financial Times, and Reuters.

Jim received his BA from the College of the Holy Cross and his MA from Boston College.

Jim is an avid, though unaccomplished, golfer and welcomes any and all invitations to play in new exotic locations. Likewise with skiing. In his spare time, he enjoys reading and writing, especially fiction.

Gartner Research

Through the resources of Gartner Research, Gartner Consulting and Gartner Events, Gartner works with every client to research, analyze and interpret the business of IT within the context of their individual role. Founded in 1979, Gartner is headquartered in Stamford, Connecticut, U.S.A., and has 4,000 associates, including 1,200 research analysts and consultants in 80 countries.

Presentation

The Portal Evolved: Introducing the User Experience Platform

User experience, Conference Day #1, Wednesday May 5th, 10.30 am - 12.00 am

Organizations in every industry, whether their goal is to convert site visitors to customers, to provide citizens with information, to extend business processes to employees, or to collaborate with partners, must compete for the attention and loyalty  of demanding audiences. They need richer, more intuitive and engaging user experiences.  User interaction, rich media, and social concepts are no longer options, and mobility is no longer an afterthought.  Companies want web and portal applications and services to be available to users in any situation and on any device. The portal concept—the single, personalized point of access to information, processes, and people, is moving rapidly beyond the browser.

In this session, we’ll examine the next generation of the portal and the technologies and vendors that will enable the more pervasive and engaging User Experience Platform (UXP).  We'll discuss emerging UXP  factors, like context aware computing, rich internet applications, and enterprise mashups, and we’ll highlight innovative User Experience approaches by leading practitioners.

See slides online

Philadelphia 2010: Gartner's take on better user experiences