User experience

User experience is one of the most important aspects of online media. Despite this it remains a highly neglected area, seemingly impossible for must organizations to get a grip on. This is partly due to the difficulty in actually defining the what user experience entails; good user experience involves numerous areas and disciplines: design; IA; perception; cognition to name but a few. So what is a good user experience and how do you achieve it?

On this track we bring together some of the leading experts in the field. Learn from them -and from other practitioners who have learnt the hard way- how to provide the best online experience for users.

Conference Day #1, Wednesday May 5th

10.30 am -
12.00 am

The Portal Evolved: Introducing the User Experience Platform

by Jim Murphy, Gartner Research
Download slidesPassword protected

Usability on the cheap

Case: Wienerberger
by Volker Grünauer

A Framework for Aligning UX & Business

Case: Sears Holdings
by Dennis Schleicher
Download slidesPassword protected

1.00 pm -
2.00 pm

Managing a Website Redesign in a Sea of Change

Case: Fannie Mae
by Jonathan Sullivan
Download slidesPassword protected

User Experience By the Numbers

by Marko Hurst, Insightful Analytics

4.00 pm -
5.00 pm

Designing Usable Online Forms

by Jim Hobart, Classic System Solutions
Download slidesPassword protected

Hidden Motives... Hidden Treasure

by Troy Winfrey,
Download slidesPassword protected

Other tracks

Schedule for days