When employees need support to do their daily job, is your organization’s intranet part of the solution or part of the problem?
Intranets are supposed to help employees in many different ways. By making it easy for them to find relevant information, by encouraging collaboration and by providing a myriad of applications and forms to do their daily job. But what if things don’t work as expected and your people need support? Will the intranet be there to help?
Come and find out from Kate Grimes on the intranet conference track on Thursday May 5th how Perkins Eastman built an integrated solution that links employees quickly to frequently requested information, answers to common questions, how-to guides and . . . helpful human beings! The solution, in the form of an intranet portal, was launched in the second half of 2010. Six months later, the time is right for an evaluation of its success. Were the objectives met? Were call volumes and e-mail volumes significantly reduced? Kate will bring both anecdotal evidence and hard data analytics to show where the project has delivered value and where there is still room for improvement.
Kate Grimes is part of the Knowledge Management team at Perkins Eastman, one of the top architecture and design firms in the world. She helps further knowledge sharing across the various business units and is currently spearheading efforts to incorporate more social media tools on the intranet.
Join the intranet conference track in Philadelphia to hear more about this and many other practical case studies, and interact with the presenters to maximize your learning.