Knowledge sharing for digital decision makers
Conference, 3-5 May 2011

Andrew Jayne

Manager, Capability & Communication, Transfield Services Americas

Biography

Andrew Jayne

Andy Jayne is the Manager of Capability & Communication for Transfield Services Americas, a company whose global offerings include facilities management, natural resources & industrial services and transportation infrastructure.  In addition to supervising the Corporate Social Responsibility Program and Innovation Programs for the Americas, Andy also manages the region’s corporate intranet.

Andy’s experience slowly moved out of Information Technology (where he held positions in Network Administration, Database Management and Website Management) and into Communications (Copy Writer, Content Management).  Lucky for him, the two fields complement one another in the field of Knowledge Management which now occupies most of his workday.

Transfield Services Americas

Transfield Services Limited (ASX: TSE) is an Australian company providing operations, maintenance and asset management services in the mining, transport and utility sectors. It operates in Australia, Chile, New Zealand, the United States, the United Arab Emirates, Qatar, South East Asia, India and Canada across diverse industries, including mining and process, hydrocarbons, roads, rail and public transport, water, power, telecommunications, facilities management and defence. Clients include major national and international companies, as well as all levels of government. Transfield Services Limited is publicly listed in Australia and is included in the S&P/ASX 100. The company has more than 28,000 employees and has a turnover of A$2.4 billion.

Presentation

Wanted: Content Managers!

Case: Transfield Services Americas

Track: Intranet
Conference Day #2, Thursday May 5th, 3.15 pm - 4.00 pm

Waiting for the candidates to knock down your door?  Get comfortable - it will be a long wait...

Finding competent, knowledgeable and innovative content managers who actually want to jump in and contribute to your corporate intranet is like finding a specific needle in a stack of needles.  Once you find them, hold on for dear life!  But how do you find them?

At Transfield Services, we constantly wrestle with this question.  What works one year falls flat on its face the next.  Come see what we’ve done to find those diamonds in the rough that help make our intranet content rich and engaging.  We’ll go over what worked, what didn’t and what you do in your organization to find (and convince) your own needles.

See slides online

Roundtable discussion

Content strategy for intranets

Conference Day #2, Thursday May 5th, 2.00 pm - 3.00 pm

How do you approach the subject sensibly? How do you identify the best people to create and manage the content? How do you "de-silo" and better organise the content already in your intranet? These are some of the possible topics Andy will explore.

Downloads

Philadelphia 10: Content Generation for your Company Intranet