Knowledge sharing for digital decision makers
Conference, 3-5 May 2011

Claire Flanagan

Director, KM and Enterprise Social Collaboration and Communities Strategy, CSC

Biography

Claire Flanagan

For an updated profile, see the J. Boye Philadelphia 13 conference site: Claire Flanagan

CSC

CSC is a $16.2B Global IT Services and Business Solutions Powerhouse, spearheading change on a global level.

Tutorial

Social Business Collaboration: A Practical Framework for Adoption, Staffing, Governance and Education

Tutorial Day, Tuesday May 3rd, 9.00 am - 12.00 am

Enterprises are increasingly evolving their intranets into state of the art social business collaboration platforms using Enterprise 2.0 technologies where employees can locate expertise and assets, engage and interact, and co-create and collaborate along work topics. Wikipedia defines Enterprise 2.0 as “the use of "Web 2.0" technologies within an organization to enable or streamline business processes while enhancing collaboration - connecting people through the use of social-media tools.” This workshop will arm the practitioner with a working definition of social business collaboration while providing practical advice for making the business case for change, planning for deployment and adoption, deciding on community models and governance, planning for education and measuring success.

Presentation

Getting Beyond The Field of Dreams: Building a Successful Social Business Strategy, Inside and Out

Case: CSC

Track: Intranet
Conference Day #2, Thursday May 5th, 10.15 am - 11.00 am

When it comes to deploying social collaboration tools for the enterprise, you hear you can’t plan to go viral. But you can’t go viral if you don’t plan well. How do you ensure that when you build the environment, your users will come? Come learn how CSC got beyond the “Field of Dreams” and went viral with their industry award-winning adoption practices for its employee community titled “C3: Connect. Communicate. Collaborate.” Finally, this session will conclude with a glimpse on how CSC has begun extending social business capabilities to its eco-system.

See slides online

Philadelphia 11 conference news: A successful social business strategy…