Knowledge sharing for digital decision makers
Conference, 3-5 May 2011

Julian Diamond

Head of Information Management, Arup

Biography

Julian Diamond

Julian is head of Arup’s global Information Management Group (IMG) which aims to provide best-in-class information services and support to the 10,000 strong engineering, design and planning consultancy. His team provides technical library, photo library, bid support, information management and intranet content management services.

He is heavily involved in developing and improving the firm’s Intranet, is a member of the firm’s Intranet Client Committee and is currently involved in an upgrade to Arup’s Intranet search environment which uses Autonomy. One of his key goals is to increase understanding within the firm that the deep-seated reasons for short-comings in corporate search and information retrieval are largely content management and behavioural ones rather than technical ones.

He has worked at Arup for almost 25 years in a variety of corporate support roles and has been an Associate Director for over 10 years.

Arup

Arup is a global professional services firm, with headquarters in London, providing engineering, design, planning, project management and consulting services for all aspects of the built environment. The firm is present in the Americas, Australasia, East Asia, Europe, Middle East and Africa, and now has over 10,000 staff based in 92 offices in 37 countries. Projects have been undertaken in more than 160 countries and include some of the most iconic projects in the world – Sydney Opera House, Beijing’s National Stadium, Lloyds of London building  and California Academy of Sciences.

Presentation

How can you fix the intranet if no-one knows it's broke?

Case: Arup

Track: Intranet
Conference Day #2, Thursday May 5th, 4.15 pm - 5.00 pm

This presentation could (almost) as easily have been called “How can you celebrate the success of the Intranet if no one knows it’s great?”

It will examine how a third party benchmarking survey helped Julian's team understand the strengths and weaknesses of Arup’s Intranet and to see clearly what was working and what was in need of attention.

It helped them develop a business case for funding and also helped shaping the future strategic direction of Arup's Intranet.  It even gave them the confidence to enter (and win!) a couple of Intranet awards.

Julian will share the "highlights and eye-openers" acquired on this journey.

For more details on this talk, read Is your intranet broke? How will you know?

See slides online