Knowledge Management Coordinator, Perkins Eastman
Kate Grimes is part of the Knowledge Management Team at Perkins Eastman, one of the top architecture and design firms in the world. As the liaison to a number of market-sector and operational business units, Kate helps build communities of practice on the SharePoint-based intranet and encourages further knowledge sharing through dialogue, facilitating firm-wide presentations, video and written interviews; she is currently spearheading efforts to incorporate more social media tools on the intranet.
With a background in art, Kate brings a unique perspective to the Knowledge Management Team, using her creative and aesthetic sensibilities to inform business solutions. She earned her BFA in sculpture from the School of the Art Institute of Chicago and started her career as the special projects coordinator for the Contemporary Art Center in Cincinnati, OH. Kate is driven by a love of problem-solving and a keen interest in technology and user experience.
Perkins Eastman specializes in progressive and innovative design that exceeds client goals and enhances the human experience. Since its founding in 1981, Perkins Eastman has become a leading international architecture, urban design, and interior design firm offering programming, planning, design, strategic planning, and consulting services.
In the Summer of 2010 various departments at Perkins Eastman – Accounting, Human Resources, IT, Knowledge Management, Operations, Project Management – came together to provide easier access to support and information resources for employees in 13 geographically dispersed offices. The integrated solution links employees quickly to frequently requested information, answers to common questions, how-to guides, and . . . helpful human beings! Learn how the cross-departmental team developed the concept and utilized the SharePoint-based intranet as an online portal for support, as well as how that portal works in conjunction with phone and email support. How well has it worked? We’ll also look at both anecdotal evidence and data analytics to discuss where the project has been a success and where we still have room for improvement.
J. Boye case study: Use the intranet to HELP people