Knowledge sharing for digital decision makers
Conference, 3-5 May 2011

Rich Warnaka

Sr. Systems Analyst, Erie Insurance

Biography

Rich Warnaka

Rich has been employed with Erie Insurance since 1999.  In his current role as Director, User Experience, his team is responsible for design of all ERIE systems and websites.  To accomplish this goal, Rich is institutionalizing the User Centered Design process within the larger software development lifecycle.

Rich has held many positions within the Information Technology field including: Developer, Analyst, Project Manager, and Supervisor.   Rich started the User Experience discipline at ERIE and he and his team have been responsible for its growth and maturity.  As Director, User Experience, his responsibilities encompass User Experience, key development functions, and mobile strategy and development.

Rich is also an Adjunct Professor at Gannon University where he has designed, developed, and teaches a Graduate level course on User Experience.

When Rich is not working or teaching, his favorite activity is to take his family places where no bars exist on his phone.

Erie Insurance

Erie Insurance Group, (NASDAQ: ERIE) is a multi-line insurance company, offering auto, home, commercial and life insurance through a network of independent insurance agents. ERIE’s geographic presence extends to 11 states

Presentation

Implementing UX in the enterprise

Case: Erie Insurance

Track: User experience
Conference Day #1, Wednesday May 4th, 1.00 pm - 1.45 pm

We all know the pains of establishing something new within an organization.  We also understand the tactics involved in that, showcase projects, metrics, etc.  Although this is all necessary and must be done over and over again, what really interests me about User Experience is the ability that these teams bring to drive innovation and change within an organization.

This talk will cover driving change within an organization, creating friends from detractors, providing leadership, and achieving innovation along the way. Specifically, this talk will focus on:

  1. How to find a showcase project
  2. How to report on the success of a showcase project
  3. How to enlist others to help drive the change necessary for UX to take hold

See slides online