Knowledge sharing for digital decision makers
Conference, 3-5 May 2011

Richard Singerman

Chief Innovation Officer, TrustNetMD

Biography

Richard Singerman

Richard Singerman is TrustNetMD’s Chief Innovation Officer. Previously he had been an Associate Partner in IBM’s Healthcare Transformation & Analytics practice where he was responsible for developing and implementing initiatives to support health system transformation.

Before that he served in the Office of the National Coordinator for Health Information Technology, US Department of Health and Human Services. Dr. Singerman’s public service was preceded by his role as Director of Innovation and Knowledge Sharing for Ascension Health, the nation’s largest nonprofit health care system. He is a member of the Advisory Board for BNA’s Health IT & Law Industry Report and the author of numerous articles and reports concerning health care trends, knowledge sharing, diagnostic imaging, and additional innovations necessary to elevating quality and performance.

He holds a Ph.D. in physics from Cornell University, a Masters in applied mathematics from Cambridge University, and a B.S. in physics from the Massachusetts Institute of Technology.

Presentation

Trust in Online Health: TrustNetMD

Case: TrustNetMD

Track: Online health
Conference Day #2, Thursday May 5th, 3.15 pm - 4.00 pm

Intoduction to TrustNetMD; the background and an outline of the trust-related challenges as faced by the organization as well as how they have been tackled.

See slides online

Trust in Online Health - moderated panel discussion

Track: Online health
Conference Day #2, Thursday May 5th, 4.15 pm - 5.00 pm

One phenomenon that permeates all aspects of online health; patient engagement; self service; online marketing of anything related to personal health is the issue of trust. How can the necessary level of trust be established and maintained without the human interaction; the interaction between the patient and the clinician / consultant, which most stakeholders would traditionally have considered fundamental. How should the conversation, consultation and ongoing communication be approached? We have gathered a panel of stakeholders who have each grappled with these challenges and each made great strides in their respective fields to highlight and explore some of the many questions. Hear their experiences, ask questions and challenge their thinking at this fascinating session.