During my keynote presentation at the J. Boye 17 Aarhus conference, I shared my thoughts about how slow adoption of digital has catalyzed what analysts and the press refer to as the Retail Apocalypse in the US. Since 2006, thousands of physical stores have been affected by this slow-motion train wreck, including 6800 closures in … Continue reading Unpacking the 2017 US Holiday Shopping Weekend
At the end of the day, these technologies will hopefully push companies toward better, more user-focused content When US-based content strategist Hilary Marsh made this comment during her visit to Aarhus in November for the annual J. Boye conference, it resonated really well with me. Both in terms of new technologies like artificial intelligence and chatbots, but … Continue reading Stop managing your website
When you look at how to speed up a complex digital project and deliver high-quality end-user experiences, the palette of options placed in front of you is daunting. It’s never a binary decision what to do next.
When people ask me what in my experience is the biggest barrier to innovation in our workplaces, it almost always falls back to workplace fears: Fears about expectations, fears of being seen, fears about making a mistake. Dig a little deeper and we can see that they are all ultimately based on a lack of … Continue reading How to form trust in the digital workplace
Have you ever put a new CMS, marketing or e-commerce tool in place to address a specific problem, only to find an ever-increasing workload and new problems emerge? During the recent years, cloud and the software-as-a-service approach have been differentiators in a crowded and fast-moving marketplace, yet these have rarely really addressed the customer need for … Continue reading Coredna – a digital platform vendor built for speed and scale
The promise of combining new ways of collaboration with design thinking to come up with important innovation sounds almost too good to be true. This was at the heart of a popular session at the J. Boye Aarhus 17 conference where Maren Christin Huebl from German software giant SAP gave a talk on fostering a … Continue reading Scaling design thinking
Fast-forward to 2017 and Google introduced AI-first. AI-first means to think about artificial intelligence at the beginning of each new initiative. How might AI help improve a solution? How might AI make for a better customer experience?
Volumes have been written about bitcoin, blockchain and cybercurrencies, in particular recently given the hype and immense fluctuations in the value of bitcoin. Last week, Bebo White held a popular keynote with observations on cybercurrency and blockchain. Bebo is Departmental Associate (Emeritus) at SLAC National Accelerator Laboratory in San Francisco and was on the team who … Continue reading The end of the beginning of a totally new financial system
Have you ever fallen in love with design? Seen a graphical mock-up that really represented your brand spot on in a way you would not know how to describe with words? The problem with design in digital projects is that people tend to fall in love with different things. When feelings guide project decisions, life … Continue reading Design with empathy and insight
As content management systems largely remain the de-facto digital platform for most large and complex organisations, selecting the right one for your organisation is a critical decision. The new system should ideally last for several years to come, but how do you find the best one? Analysts crown vendors as winners and losers in the … Continue reading 5 questions to ask before selecting a Web CMS