King Content has firmly held the throne ever since he was crowned. However, many tend to forget that he is the sovereign when it comes to producing actual content. Jake DiMare, Head of Digital Strategy at LA-based Luminos Labs, has been building websites for the past almost 20 years, and he wishes that more people … Continue reading Beware of content related risks
Investment in digital solutions is growing rapidly both in the public and private domains. These investments are made with the dual ambitions of reducing costs and increasing customer satisfaction as a result of improved digital solutions. But frequently the investments do not deliver the anticipated returns. A shift of focus from technology to user experience … Continue reading Improve UX with these 3 questions
The intranet has long been about internal enterprise collaboration. However, this is only a part of the story. According to Martin White, UK-based intranet expert and founder of Intranet Focus, the value of an organization’s digital workplace is dependent on the extent to which the organization can work with suppliers and customers in an overall delivery of … Continue reading How to measure the value of your digital workplace
Social intranets are not a mystery any more. The vast majority of intranets today have social at their core, and the social mindset isn’t something new. Still many organisations and companies struggle with effectively implementing and breaking down the often overwhelming complexity of social intranets. I’ve previously written that social intranets make the job harder … Continue reading 3 steps to effectively implementing a social intranet
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In June Susan Weinschenk guest starred at a J. Boye group meeting in Copenhagen and shared some of the typical mistakes often made when working with personas. These include: they are created based on job role there are high-level personas for customers personas describe variables (age, income, and so on) that are not critical for the … Continue reading What really matters in a persona?
If you have worked in the industry for a while, you are bound to have come across a few failed digital projects led by various agencies. To be fair, it doesn't always turn out this way, but failed projects are not rare. So, what should you know before you get started? Agencies offer services for … Continue reading Inconvenient truths about agencies
There are many ways to launch a website and even more ways to use modern tools, frameworks and systems to build the underlying technical platform. Each with different strengths and weaknesses. Thanks to Samuel Pouyt at the European Respiratory Society for sharing the below extensive and detailed technical case study of their new website at … Continue reading The Making of ERS 2.0
Today at German T-Systems MMS more than 70% of employees use the employee app, which does more than simply acting as a channel for internal communications. The initial rollout was in 2015. Here's the story behind the successful app.
As a technology buyer, the marketplace for content management systems might seem somewhat mature by now, but with requirements shifting and plenty of confusion, it is always good to attempt a fresh look.