Fast-forward to 2017 and Google introduced AI-first. AI-first means to think about artificial intelligence at the beginning of each new initiative. How might AI help improve a solution? How might AI make for a better customer experience?
Volumes have been written about bitcoin, blockchain and cybercurrencies, in particular recently given the hype and immense fluctuations in the value of bitcoin. Last week, Bebo White held a popular keynote with observations on cybercurrency and blockchain. Bebo is Departmental Associate (Emeritus) at SLAC National Accelerator Laboratory in San Francisco and was on the team who … Continue reading The end of the beginning of a totally new financial system
Have you ever fallen in love with design? Seen a graphical mock-up that really represented your brand spot on in a way you would not know how to describe with words? The problem with design in digital projects is that people tend to fall in love with different things. When feelings guide project decisions, life … Continue reading Design with empathy and insight
As content management systems largely remain the de-facto digital platform for most large and complex organisations, selecting the right one for your organisation is a critical decision. The new system should ideally last for several years to come, but how do you find the best one? Analysts crown vendors as winners and losers in the … Continue reading 5 questions to ask before selecting a Web CMS
Are we really procuring something as powerful as Office 365 just to create and store documents?
The World Wide Web has been around for just some 25 years. And we are still struggling to find answers to basic yet fundamental questions regarding digital records management, says Steven Pemberton, a WWW pioneer, chair of several W3C working groups and researcher at The Centre for Mathematics and Computer Science in Amsterdam. Will we for example … Continue reading 5 things about the web that we need to future-prove
King Content has firmly held the throne ever since he was crowned. However, many tend to forget that he is the sovereign when it comes to producing actual content. Jake DiMare, Head of Digital Strategy at LA-based Luminos Labs, has been building websites for the past almost 20 years, and he wishes that more people … Continue reading Beware of content related risks
Investment in digital solutions is growing rapidly both in the public and private domains. These investments are made with the dual ambitions of reducing costs and increasing customer satisfaction as a result of improved digital solutions. But frequently the investments do not deliver the anticipated returns. A shift of focus from technology to user experience … Continue reading Improve UX with these 3 questions
The intranet has long been about internal enterprise collaboration. However, this is only a part of the story. According to Martin White, UK-based intranet expert and founder of Intranet Focus, the value of an organization’s digital workplace is dependent on the extent to which the organization can work with suppliers and customers in an overall delivery of … Continue reading How to measure the value of your digital workplace
Social intranets are not a mystery any more. The vast majority of intranets today have social at their core, and the social mindset isn’t something new. Still many organisations and companies struggle with effectively implementing and breaking down the often overwhelming complexity of social intranets. I’ve previously written that social intranets make the job harder … Continue reading 3 steps to effectively implementing a social intranet