Customer Experience Track

Customers – and increasingly employees – expect their experience of your digital presence to be as good as, if not better than, their experiences elsewhere. With many known brands offering seamless experiences across different devices and channels, they expect to engage with you at their convenience, on whichever device they are using, wherever and whenever it suits them. In truth, it is a long road to get there, and few organisations have sight of those building the road.

Wednesday, Nov 8

8.00 – 9.00

Breakfast & Registration

9.00 – 9.15

Conference Opening

By Janus Boye

9.15 – 10.00 Keynote

TBA

By Jake DiMare

Conference keynote speaker Jake DimareJake DiMare (US)

Digital Clarity Group

 

10.00 – 10.30

Coffee, tea and networking

 10.30 – 12.00 Track: Customer Experience

TBA

By Hilary Marsh

Conference speaker Hilary MarshHilary Marsh (US)

Content Company

12.00 – 13.00

Lunch

13.00 – 13.45 Track: Customer Experience

TBA

By Carolyn Clarke

Conference Speaker Carolyn ClarkeCarolyn Clarke (UK)

Crowe Clark Whitehill

14.00 – 15.00

Roundtables

TBA

15.00 – 15.30

Coffee, tea & networking

15.30 – 16.30 Track: Customer Experience

TBA

By Daniel Pankatz

Conference Speaker Daniel PankatzDaniel Pankatz (DE)

Deutsche Post DHL

16.45 – 17.30 Keynote

TBA

By Theresa Regli

Conference speaker Theresa RegliTheresa Regli (UK)

KlarisIP

18.30 – 23.00 Social Event

TBA