Employee Experience Track

Successful organisations have recognised the need to move beyond traditional internal communications – pushing corporate messaging and news. They now know they need to deploy many more initiatives and tactics in order to secure real employee engagement and all the benefits that derive from it; retention, branding.Informing employees about the company strategy, its products and services and the surrounding competition has become a business aspect as important as cash flow. It is about engaging employees in internal programmes, in the values of the business and in the culture of the organisation. And it is about inspiring a sense of purpose and a reason for choosing to work at your organisation; resulting in higher productivity and better collaboration.

Many organisations are far from reaching their full potential in these areas.

The employee experience conference track is moderated by Jed Cawthorne from BMO in Toronto and explores and investigates what some of the best in class are doing.

Thursday, Nov 9

8.00 – 9.00 Breakfast & Registration
9.00 – 9.15 Conference Opening

Beyond the hype – the critical trends that will define success in 2018

By Lau Andreasen

Based on discussions and deep conversations with members in Europe, the US and Canada, I’ll look beyond the buzzwords and the day-to-day tactics to identify some of the defining trends that set the leading organisations in our network apart from the rest – and will be critical for success in 2018
Lau AndreasenLau Andreasen (DK)
J. Boye
9.15 – 10.00 Keynote

On the 60th Anniversary of the First Municipal Computer

By Steven Pemberton

View slides

In the immediate period after the Second World War there was a flurry of research across the world designing electronic computers. A milestone was reached in 1957 when for the first time, a computer was installed in the accounting department of a municipality.
And yet within ten short years of that event, there was talk of an international software crisis: projects being unmanageable, running over-budget, over-time, or not even being completed; delivered software not meeting requirements, being slow, low quality, hard to maintain.
Has this changed much in the intervening 50 years? Alas no: there are still continual reports of failing projects. For example, two years ago in the UK, a £10M project with 70 people working on it failed disastrously: what it produced was too slow, and too expensive to use. But with this project something surprising happened: one man, using a completely different approach, restarted the project from scratch and successfully took it to completion, working alone.
What have we been doing wrong, and what enabled him to be so successful?
Conference keynote speaker Steve PembertonSteven Pemberton (NL)
W3C and CWI
10.00 – 10.30 Coffee, tea & networking
10.30 – 12.00 Track: Employee Experience

The Change Enablement Journey: What Tools and do I Need to Drive Involvement

By Jeff Willinger

Your organization has all the tools with SharePoint and Office 365, Groups, Teams, Yammer, and yet there is no engagement or involvement.

This session will walk you through the journey that you need to roll out for a successful deployment and will have a higher chance of success the earlier change enablement is brought into the project.

As part of deployment, enlist team members or subject matter experts from communications and training. Leverage stakeholders across the organization to enlist launch feedback, ideas and risks to establish a meaningful change plan.

Join this session to establish a change enablement playbook to drive alignment, engagement and focus throughout.

Conference speaker Jeff WillingerJeff Willinger (US)
Rightpoint
12.00 – 13.00 Lunch
13.00 – 13.45 Track: Employee Experience

Taking conversational design and chatbots to the next level

By Sharon O’Dea

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As the digital workplace has expanded to include transactional services and collaboration, employees are faced with a confusing mess of interfaces and experiences. This impacts engagement and productivity and means organisations fail to realise their full investment in digital channels.

In this session you’ll learn about how conversational interfaces – or chatbots – can simplify and streamline the employee experience by connecting multiple systems. In allowing humans to interact with systems in more human ways, conversational interfaces open up new possibilities for formerly disconnected users.

Using examples from a number of industries, we’ll look at how and where chatbots can add value inside the enterprise – plus some practical lessons on introducing bots in your own organisation.

Conference speaker Sharon O'DeaSharon O’Dea (UK)
Consultant
14.00 – 15.00 Roundtables

Reflections, new perspectives and discussions

Come join 2 x 25 minutes of informal roundtable discussions on topics like GDPR, leading digital teams, video and much more.

15.00 – 15.30 Coffee, tea & networking
15.30 – 16.30 Track: Employee Experience

Collaboration without the hassle

By Marc Paczian

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How do you connect the easy content creation from online office tools with the structure you get with wikis? Why do companies invest heavily in the perfect physical workplace and seem to neglect the employee experience in a world gone digital?

In this session Marc will not only answer those questions but also introduce you to the approach Dropbox takes internally to collaborate with each other and with customers.

He will also give insights into the network effect and how you can leverage it to make your company even more connected.

Conference speaker Marc-paczianMarc Paczian (DE)
Dropbox
16.45 – 17.30 Debate

Town Hall Debate

Join expert panelists in an engaging, fast-paced debate on key issues for 2017 and beyond.

2 conference participants will go pro and con for 2 minutes each on a series of important questions in the community, and we invite you to join in. Audience members will be invited to provide 2-minute rebuttals.

Do you have an opinion? Do you want to learn about hot topics with a minimum of hot air?

18.30 – 23.00 Social Event

Social event at Memphis Roadhouse

Tuesday
November 7th

In-depth morning workshops
In-depth afternoon workshops
Keynote by Bebo White
Informal city walk
Social event

Wednesday
November 8th

Keynote by Jake DiMare
Tracks:
 – Business Development
 – Costumer Experience
 – Digital Workplace
 – User Experience
Keynote by Theresa Regli
Social event

Thursday
November 9th

Keynote by Steven Pemberton
Tracks:
 – Agile & Project Leadership
 – Employee Experience
 – Marketing
 – Strategy
Social event