Employee Experience Track
Many organisations are far from reaching their full potential in these areas.
The employee experience conference track is moderated by Jed Cawthorne from BMO in Toronto and explores and investigates what some of the best in class are doing.
|8.00 – 9.00||Breakfast & Registration|
|9.00 – 9.15||Conference Opening|
Beyond the hype – the critical trends that will define success in 2018
|Lau Andreasen (DK)
|9.15 – 10.00||Keynote|
On the 60th Anniversary of the First Municipal Computer
By Steven Pemberton
In the immediate period after the Second World War there was a flurry of research across the world designing electronic computers. A milestone was reached in 1957 when for the first time, a computer was installed in the accounting department of a municipality.
And yet within ten short years of that event, there was talk of an international software crisis: projects being unmanageable, running over-budget, over-time, or not even being completed; delivered software not meeting requirements, being slow, low quality, hard to maintain.
Has this changed much in the intervening 50 years? Alas no: there are still continual reports of failing projects. For example, two years ago in the UK, a £10M project with 70 people working on it failed disastrously: what it produced was too slow, and too expensive to use. But with this project something surprising happened: one man, using a completely different approach, restarted the project from scratch and successfully took it to completion, working alone.
What have we been doing wrong, and what enabled him to be so successful?
|Steven Pemberton (NL)
W3C and CWI
|10.00 – 10.30||Coffee, tea & networking|
|10.30 – 12.00||Track: Employee Experience|
The Change Enablement Journey: What Tools and do I Need to Drive Involvement
By Jeff Willinger
Your organization has all the tools with SharePoint and Office 365, Groups, Teams, Yammer, and yet there is no engagement or involvement.
This session will walk you through the journey that you need to roll out for a successful deployment and will have a higher chance of success the earlier change enablement is brought into the project.
As part of deployment, enlist team members or subject matter experts from communications and training. Leverage stakeholders across the organization to enlist launch feedback, ideas and risks to establish a meaningful change plan.
Join this session to establish a change enablement playbook to drive alignment, engagement and focus throughout.
|Jeff Willinger (US)
|12.00 – 13.00||Lunch|
|13.00 – 13.45||Track: Employee Experience|
Taking conversational design and chatbots to the next level
By Sharon O’Dea
As the digital workplace has expanded to include transactional services and collaboration, employees are faced with a confusing mess of interfaces and experiences. This impacts engagement and productivity and means organisations fail to realise their full investment in digital channels.
In this session you’ll learn about how conversational interfaces – or chatbots – can simplify and streamline the employee experience by connecting multiple systems. In allowing humans to interact with systems in more human ways, conversational interfaces open up new possibilities for formerly disconnected users.
Using examples from a number of industries, we’ll look at how and where chatbots can add value inside the enterprise – plus some practical lessons on introducing bots in your own organisation.
|Sharon O’Dea (UK)
|14.00 – 15.00||Roundtables|
Reflections, new perspectives and discussions
Come join 2 x 25 minutes of informal roundtable discussions on topics like GDPR, leading digital teams, video and much more.
|15.00 – 15.30||Coffee, tea & networking|
|15.30 – 16.30||Track: Employee Experience|
Collaboration without the hassle
By Marc Paczian
How do you connect the easy content creation from online office tools with the structure you get with wikis? Why do companies invest heavily in the perfect physical workplace and seem to neglect the employee experience in a world gone digital?
In this session Marc will not only answer those questions but also introduce you to the approach Dropbox takes internally to collaborate with each other and with customers.
He will also give insights into the network effect and how you can leverage it to make your company even more connected.
|Marc Paczian (DE)
|16.45 – 17.30||Debate|
Town Hall Debate
Join expert panelists in an engaging, fast-paced debate on key issues for 2017 and beyond.
2 conference participants will go pro and con for 2 minutes each on a series of important questions in the community, and we invite you to join in. Audience members will be invited to provide 2-minute rebuttals.
Do you have an opinion? Do you want to learn about hot topics with a minimum of hot air?
|18.30 – 23.00||Social Event|
Social event at Memphis Roadhouse