9 key insights as an intranet manager

A good intranet helps get the job done

oznorWith this headline, Jesper Bylund from the Region Skåne in Sweden gave a well-received keynote at an internal event at the City of Aalborg last month. I had the pleasure of facilitating the session. Jesper shared 9 key insights based on his 14 years of experience as intranet manager:

  • Intranets must support the business
  • Survey and measure
  • Four kinds of content
  • Different target groups have different needs
  • Segmenting information needs
  • The intranet team
  • In every device, at every place
  • The way to your digital workplace
  • We have inmature endusers

With the friendly permission from Jesper, you can find his slides on Slideshare and you’ll notice that many of the slides have references to further reading on each topic.

Enjoy!

A vendor-neutral evaluation of Intranet Dashboard

intranet-dashboard-product-evaluation-aug17

“Now in version 8 released in late 2016, Intranet Dashboard has come a long way to help you deliver not only an internal communication channel, but also a digital workplace, with built in document management, Enterprise Social Network, process automation and integration capabilities.”

To help our growing member community make better technology decisions, we’ve just released a new and detailed review of Intranet Dashboard,

The marketplace for out-of-the-box intranet solutions has been growing in recent years offering you more options and Intranet Dashboard (iD) has been around since 2004 and gained widespread adoption beyond the Australian home market.

To quote from the executive summary in the review:

While lacking a dedicated mobile app, the solution is responsive and works on tablets and mobile phones, where you can access, engage and edit content. The technology is available either on-premise or as a cloud solution.

You can read much more about how iD could power your new intranet, key benefits and plenty of customer feedback in the 14-page review which can be freely downloaded here:

iD Evaluation Report (PDF)

PS: Intranet Dashboard will be attending the J. Boye Aarhus 17 conference in Denmark this November.

About the Intranet Dashboard review

This J. Boye paper is written on the basis of the experience and knowledge of members of the J.Boye expert team, interviews with customers of Intranet Dashboard, members of the J. Boye community and analyst briefings by Intranet Dashboard. The intention of the evaluation is to give you, as a buyer or an existing customer, an easily accessible tool to evaluate whether Intranet Dashboard would be the right intranet vendor for your initiatives and objectives.

In order to provide you with a high level overview of Intranet Dashboard, we have provided a fact sheet and analysis. The product is also evaluated against the top requirements for a new intranet provider seen from the point of view of J. Boye members. Finally, we look at technology, vendor intangibles, and market trends, and provide an overall evaluation.

10 Employee Experience Professionals to Watch in 2017

10best2017`collageMost organisations are undergoing radical changes on many fronts. Rapid evolution on the digital and technological fronts and changing demographics within the workforce are challenging conventions across sectors and industries. The combination of a new generation entering the workplace with fresh skills, approaches and expectations and experienced seniors staying on for longer means that we need to fundamentally rethink the workplace – and how we design the employee experience to make the best of this new reality.

Creating a harmonious workplace is not a new discipline, but it takes more focus and cross-departmental effort and coordination than ever before to get it right – given the rapid pace of change. Creating good customer experiences and mapping smooth customer journeys have been ways of gaining market share across sectors and industries  for ages. Many organisations are becoming acutely aware of the importance of creating equally good experiences for their workforce if they are to attract and retain the best talent now and in the future. This growing focus on the employee experience requires skilled and experienced professionals to take the lead, bring together the may strands and pave the way ahead.

At J. Boye we have identified 10 pioneers who in their respective ways are making waves in terms of improving employee experiences. Some lead software start-ups, some are independents and some work for complex global organisations – privates as well as NGOs – where they are making a notable difference.

We’ll be watching these bright individuals:
Elina Reinholtz

  1. Elina Reinholtz, Philips (DE)
    Working at the regional Philips headquarters in Hamburg, Germany, Elina has been instrumental in redefining the workplace. Philips has globally rolled out new corporate meeting spaces, which fuse productivity and wellbeing. They have totally redesigned the workplace for an improved employee experience.Frank Wolf
  2. Frank Wolf, Staffbase (DE)
    Frank is one of the co-founders of Staffbase, an employee communications app start-up spun out of T-Systems MMS in Dresden, Germany. If you’ve worked with an employee app, you’ve likely experienced how push notifications changes the game. Now with investor funding and a NYC base, Staffbase has been able to secure an impressive client list, including adidas, Daimler and Siemens.Hanna Karppi
  3. Hanna Karppi, Skanska (SE)
    Hanna has almost ten years’ experience in communications and change management positions on both a Nordic and a global level. Currently she leads the development of Skanska’s global digital workplace. Hanna is an energetic “never giver upper” who enjoys driving change and engaging people around the organization. Meet Hanna Karppi in November for the J. Boye Aarhus 18 conference.
    Jason Jacobs
  4. Jason Jacobs, RBC (CA)
    Jason is director of strategic and online communications and heads up the internal communications efforts at Canada’s largest bank. He constantly pushes the envelope and tries and tests new ways of utilising existing and emerging platforms and channels to engage RBC’s global workforce and improve the employee experience. 
    Jonathan Phillips
  5. Jonathan Phillips, ClarityDW (UK)
    Jonathan is a power house in the field of employee communication. He has extensive experience of leading both internal and external digital communications efforts in a large enterprise. He spent almost two decades at Coca-Cola Enterprises in the UK and has constantly pushed the boundaries and tried new things. He has generously shared his experiences through blogging, speaking etc. A true thought leader. He now flies solo with ClarityDWSara Glick
  6. Sara Glick, Discovery Communications (US)
    Sara and her team deploy a wide range of tactics to enable cross-pollination of ideas, talent and inspiration across the multi-faceted organisation. Storytelling, culture-building, talent meet and greets, experiential events, campaigns, outreach and much more; all used to recognise and highlight the creativity and excellence of the talented employees at Discovery.Sharon Dea
  7. Sharon O’Dea (UK)
    Sharon has held numerous internal communications posts – including as intranet manager at Parliament in the UK, Head of Digital Comms at Standard Chartered Bank and Digital Engagement Lead at the Department for International Trade in the UK. She is constantly exploring new territory and assessing the value of emerging tools and technologies and ways of deploying them successfully in the enterprise. And she is great at sharing her findings and thinking with the World – through blogging, tweets and other outlets. She is currently freelancing around the World. Wictor Wilén
  8. Wictor Wilén, Avanade (SE)
    Office 365 from Microsoft is hard to avoid as a key technology and game changer for most employees. Few manage to combine deep technical understanding and business acumen like Wictor who is also acknowledged in the Microsoft eco-system as a Most Valuable PlayerSarah Livingston
  9. Sarah Livingston, Oxfam America (US)
    Sarah is a highly dedicated connector, facilitator and communicator. She highlights and promotes many of the extraordinary achievements of Oxfam’s activists, campaigners and front line staff to stakeholders and supporters everywhere. Her enthusiasm is contagious and she manages to make impact and facilitate meaningful collaboration and conversations – and introduce innovative and empowering new initiatives despite having very limited resources at her disposal.
    Shaun Randol
  10. Shaun Randol, Bloomberg (US)
    Shaun and his colleagues on Bloomberg’s Employee Innovation and Communications Team navigate and use a plethora of tools and channels to inform, engage, enable and inspire their global workforce. He is constantly exploring new styles and formats and is obsessive about measuring the impact and effectiveness of the team’s endeavours; he has an inspiring approach to using data and insights to constantly improve, adjust and make better informed decisions.

Sharing intranet experiences with peers

kester-seibertThe intranet is something employees expect just to work, but doesn’t give much thought to. They have work to do. On the contrary Kester Seibert‘s role at German shipping giant Hapag-Lloyd is giving it a lot of thought.

Kester belongs to the IT team which is responsible for the intranet at Hapag-Lloyds headquarter in Hamburg, Germany. In his view, the structure and regular meetings with peers in the J. Boye Hamburg intranet expert group works very well in facilitating generous knowledge sharing with other intranet specialists and internal communication professionals alike.

In this brief posting, Kester shares how he has found inspiration and solutions by being active in the intranet community.

Intranet can be a lonely task, but here comes the community  

According to Kester, the value of a professional community is a place where he can meet face-to-face and shout out ideas in a confidential setting and be sure to receive a cascade of different perspectives and opinions.

The group also acts as a social gathering point where he can talk to other people working with intranet, as well as a place where he can gather fresh insights from communication professionals with widely different backgrounds.

“As successful intranets are about much more than technology, it is very interesting to get a good mix of contacts, including from communications departments in other firms”, says Kester.

There is a sense of belonging in the network, which makes the sharing take place in an open, but also confidential way. He feels that the structure of the J. Boye groups plays an important role in establishing these intimate relationships that are vital to any knowledge sharing network.

“In between the meetings, I follow-up with specific members for more in-depth discussions and solution finding”

Making it work is a two way street – how I do it

Some final advice from Kester on how to become a good networker:

“Take the network serious. The other participants are really interested in your questions, ideas and progress. Take the chance to get feedback and give feedback yourself”